Reward Store Terms & Conditions
1. Access to the Reward Store
1.1 Reward Store
The Reward Store is part of the reward program of African Bank. The use of the Reward Store is exclusively for eligible African Bank loyalty program members ("Member" or "Members") who are aged 18 or older, and who can enter into legally binding agreements. The rules relating to the use of the Reward Store are set out below and should be read in conjunction with the African Bank Terms of Use.
1.2 Acceptance of Terms & Conditions
By accessing the Reward Store website ("Site") or any website linked to the Site and making transactions through the Site, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the Reward Store and the Reward Store Privacy Notice.
1.3 Acceptance of Electronic Communication
The independent merchants in the Reward Store (see further below) may send email service communications, including purchase confirmation emails, and you agree that such electronic communications satisfy any legal requirements that such communications be in writing. Service communications cannot be opted out of and therefore if you do not wish to receive these communications, you will not be able to redeem African Bank loyalty points ("Point" or "Points") or make any purchases using the Site.
1.4 Redemption Types
You can redeem Points in accordance with the following redemption types: Buying, Donating, Raffles and Points Conversion.
1.5 Relationship between You and the Merchant
The rewards consist of travel services and any other goods or services purchased by you and sold and distributed by independent merchants who make available such rewards directly to you via the Reward Store.
Every time you purchase a reward via the Reward Store, you directly enter into an agreement with the respective merchant. African Bank only provides the access and the technical platform for you to redeem rewards directly from the merchant. You agree and acknowledge that separate terms and conditions of the relevant merchant will apply to any reward redemptions via the Reward Store. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. African Bank will not become a party to the transaction between you and the merchant. You should read the terms and conditions of the respective merchant on the Merchant Details tab as you will need to accept that merchant's terms and conditions prior to redeeming any reward.
1.6 Use of the Reward Store
You may only use the Reward Store to make non-commercial, legitimate reservations or reward purchases or benefit from other redemption types and shall not use the Site or the Reward Store for any other purposes, including making any speculative, false or fraudulent reservations or reward purchases or other reward redemptions. Rewards on the Reward Store are subject to availability at the time you place the purchase order. By accessing and/or using the Reward Store, you authorize African Bank to consider any person using your information a legitimate user. Rewards can be redeemed only by the Member personally. Members/legal guardians must ensure that the login details are not used illegally. African Bank bears no responsibility for any consequences of illegal use of the personal details. African Bank reserves the right to refuse access to the Site in cases it deems constitute misuse.
1.7 Restriction on Use
African Bank will not be held responsible for the exclusion of Members who use the Reward Store unlawfully.
2. Customer Service
For questions related to any product purchased in the Reward Store or to your order, please contact the relevant merchant. For general questions related to the Reward Store itself and the redemption types, please contact 0861 123 456 (https://www.africanbank.co.za/en/home/talk-to-us/).
3. Redemption Types
3.1 Buying
Through this redemption type, you can purchase travel services or rewards from merchants in exchange for Points, or a combination of Points and cash by debit card or credit card. For each transaction, the use of at least one Point is mandatory. Please see section 4 below for further details.
3.2 Donating
Through this redemption type, you can redeem Points by making donations or contributions to African Bank's designated charities. Donations can only be made in Points.
3.3 Raffles
Through this redemption type, you can redeem Points by purchasing raffle tickets for such amount as specified in the Reward Store for each specific raffle, provided that you have sufficient Points available on your African Bank loyalty account. Raffle tickets can only be redeemed against Points and no raffle tickets can be purchased in cash by debit card or credit card. This redemption type will only be available in jurisdictions where permitted by applicable law and is separate to Instawards promotions, which are subject to separate terms set out in section 6 below.
3.3.1 Terms
Eligibility criteria, the raffle period, the time and date of the draw, the prize and all other applicable terms and conditions of each raffle ("Rules") will be published on the Site. Entrants will be deemed to have accepted the Rules of a raffle when they purchase a raffle ticket.
3.3.2 Participation
In order to participate in a raffle, you must purchase at least one raffle ticket. You can purchase multiple raffle tickets for the same draw. Multiple raffle tickets will mean multiple raffle entries, and thus multiple chances to win in the draw. The purchase of a raffle ticket and therefore the participation in the specific draw is considered "completed" once you see the respective confirmation page. In case the purchase for a raffle ticket is interrupted and the confirmation page is not displayed, you must repeat the purchase process. After the purchase of raffle ticket(s), you will automatically participate in the specific draw for which you purchased the raffle ticket(s).
3.3.3 Close of Raffle
Sale of raffle tickets for a specific raffle closes on the date specified in the Rules published on the Site. After a raffle is closed, a blind draw from all sold tickets will be held no later than 15 days after the closure of a raffle. The winner(s) will be the person(s) whose ticket number(s) is/are selected at the blind draw. The decision of the African Bank will be final and binding on all entrants and no correspondence will be entered into.
3.3.4 Raffle Winners
Winners will be informed by email to make arrangements for delivery of the prize. Winners explicitly agree that his/her name, province and the number of Points invested in the respective raffle can be displayed on the Site for a reasonable period following the raffle. Winners explicitly agree to bear the cost of customs, VAT, and any other related taxes or fees and the African Bank reserves the right to invoice the winner for said fees.
3.3.5 No Conversion of Reward
The conversion of a raffle prize into a cash amount and the payment of such cash amount to the winner or any similar transactions is not possible.
3.3.6 Substitute Winner
In case a winner does not, for any reason whatsoever, accept or claim a raffle prize within a reasonable time, or should it be determined that any winner was not eligible to participate in or was expelled from the raffle for any reason, such winner shall forfeit all Points redeemed for such raffle and the prize shall be awarded to a substitute winner, in the sequence of their draw. If necessary, a new winner shall be drawn from the existing raffle ticket pool.
3.3.7 Excluded Entry
Entry into raffles or the winning or claiming of prizes is not open to African Bank's staff, affiliates, subsidiaries or directors.
3.3.8 Change of Rules
African Bank reserves the right to cancel any raffle, for any reason, before or after all or some of the raffle tickets have been sold. In these circumstances the African Bank will return the ticket purchase cost (i.e. Points) to all participants in the cancelled raffle without obligation to pay any interest whatsoever.
3.4 Points Conversion
Through this redemption type, you can redeem your Points by converting them to cash on the African Bank App or Online Banking which will be deposited into your MyWORLD Account. You cannot withdraw or reverse a request to convert your Points to cash. This redemption type is only available if your MyWORLD Account is active. The converted cash can take up to two business days to reflect in your MyWORLD Account.
4. Reward Payment
4.1 General
When purchasing rewards via the Reward Store, you can pay for such rewards either with Points, or with any combination of Points and cash (by debit card or credit card).
4.2 Payment with Points
You may purchase a reward for such amount of Points as indicated for each reward in the Reward Store, provided that you have sufficient Points available on your account at the time of purchase. Points that are not yet accrued and credited to your account at the time you place the purchase order are not available for reward purchase. Should you not have sufficient Points available at your account at the time of the purchase, or should you prefer to pay only part of the reward Points, you may pay the difference in cash (by debit card or credit card) in accordance with these terms and conditions. Points are deducted from your account as soon as a reward is purchased.
4.3 Payment by Payment Card or Credit Card
You may pay part of the reward price in cash by debit card or credit card. For payments by debit card or credit card, a secure Credit Card Internet Gateway Service (with for example 3D Secured) is used. The communication with the payment gateway happens via https. The amount as indicated in the Reward Store for the respective reward will be collected by the African Bank on behalf of the merchant.
4.4 Conversion Ratio for Rewards
The amount of Points necessary for the purchase of a particular reward is as specified on the Site, which may be subject to change at any time without notice to you. The number of Points for a purchase can differ from reward to reward.
4.5 Reclaim of Points
Any rewards purchased by you with Points that have not been properly debited to your account can be reclaimed by African Bank at any time without compensation.
5. Shipping, Handling and Return of Rewards
5.1 General
Regarding shipping, handling, returns or other delivery related matters such terms and conditions as set out in the relevant Merchant Details tab on the Reward Store are exclusively applicable.
5.2 Shipping
Rewards are sent only to the address explicitly provided with a specific reward order. Delivery dates cannot be guaranteed and African Bank does not assume any liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues, force majeure or other reasons not under reasonable control of African Bank. Please contact the merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.
5.3 Fees & Taxes
The prices on the Reward Store include all taxes and shipping and handling fees of the merchant unless otherwise specified. Nevertheless, for some rewards, you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury or customs taxes depending on your local jurisdiction. Please check with your local customs authorities prior to ordering a reward.
5.4 Withdrawal Period
Where required by applicable law, merchants give a 14-day withdrawal period dating from the day on which you received the reward. The withdrawal period shall however always comprise at least 7 working days from the day on which you received the reward. During this period, you have the right to withdraw from the purchase by notifying the merchant and returning the unused and undamaged products in original packaging within 14 days of notifying the merchant to the merchant's address. Rewards returned thereafter can no longer be considered for refund or exchange nor can the Points be refunded unless specified otherwise. There may be no withdrawal period for perishable or customized items or for digital downloads - please refer to the Merchant Details tab on the Reward Store for more details.
5.5 Return Handling
In case a merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant Merchant Details tab in the Reward Store are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant merchant, or (ii) unsuccessful delivery due to your actual fault (e.g. insufficient or incorrect delivery address or no physical acceptance of reward at delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith. You may be required to pay these charges in Points equivalent or cash (by debit card or credit card), depending on the nature of the original redemption transaction.
5.6 Guarantee Period
In case of an existing fault in a reward, such guarantee periods, if any, as set out in the relevant Merchant Details tab are exclusively applicable.
6. InstaHub
6.1 InstaHub rewards are made available at no cost to Members from time to time and are to be claimed via the Site.
6.2 The rewards consist of goods or services available to you via InstaHub and which are distributed by independent merchants and/or African Bank who make available such rewards directly to you.
6.3 Rewards offered by African Bank for example, loyalty program points, are subject to African Bank Terms and Conditions.
6.4 Every time you claim a non- African Bank reward via the Site, you directly enter into an agreement with the respective merchant. African Bank only provides the access and the technical platform for you to redeem those rewards directly from the merchant. You agree and acknowledge that separate terms and conditions of the relevant merchant will apply. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. African Bank will not become a party to the transaction between you and the merchant. You should read the terms and conditions of the respective merchant on the Merchant Details tab as you will need to accept that merchant's terms and conditions prior to claiming any reward.
6.5 Neither rewards nor loyalty program points may be transferred, redeemed for cash or substituted by you.
6.6 African Bank reserves the right in its sole and absolute discretion to award a substitute reward of equal or greater value if a reward described is unavailable or cannot be awarded, in whole or in part, for any reason.
6.7 Neither Apple nor Google sponsor any of the promotions available via InstaHub.
7. Personal Information
7.1 Processing of Personal Information
We process personal information as required to operate the African Bank loyalty program as explained in our African Bank Terms of Use and Privacy Notice.
7.2 Confidentiality of Credentials
Access to and use of password protected and/or secure areas of the Reward Store is restricted to authorised persons only. Unauthorized individuals attempting to access these areas of the Reward Store may be subject to prosecution. You are responsible for maintaining the confidentiality of your credentials, including your account and password, and for restricting access to your computer to prevent unauthorised access to the Reward Store. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the credentials are kept confidential and secure and should inform the African Bank immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
8. Limitation of Liability
8.1 Contracting Party
When purchasing rewards through the Reward Store, you enter into a purchase agreement with the relevant merchant of the product, and not African Bank. You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of African Bank. African Bank is not liable for the acts, errors, omissions, representations, warranties or negligence of the merchants. African Bank shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the merchant on any reward items. As far as permissible by applicable law, the African Bank hereby disclaims any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any merchant through the Reward Store, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerate the African Bank from any liability with respect to the same. To the extent permitted by law, the African Bank exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a merchant.
8.2 No Warranty
African Bank does not warrant or represent that the content on the Site or any website linked to the Site is complete or up-to-date. African Bank is under no obligation to update any content on the Site. African Bank may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked site may include inaccuracies or typographical errors, and to the extent permitted by law, the African Bank specifically disclaims any liability for such inaccuracies and errors.
8.3 Limitation of Liability
You agree that the African Bank and its affiliates and any of its respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site or the Reward Store, or with the delay or inability to use the Site or a linked site, even if they have been made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. African Bank cannot and does not guarantee continuous, uninterrupted or secure access to the Site or the Reward Store.
8.4 Legal Remedies
African Bank reserves the right to seek all remedies available at law and in equity for any misuse of the Site or the Reward Store and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Reward Store.
9. Subcontracting
The Reward Store is operated by Loylogic on behalf of African Bank. Payment card transactions are processed by Loylogic Inc, Seestrasse 78, 8703 Erlenbach, Switzerland, on behalf of the African Bank. The Loylogic parties are not a party to any contract with you and/or with a Merchant in relation with the Reward Store. You expressly acknowledge and agree that neither of these parties will have any liability to you to the maximum extent permitted by law, and, in particular, that the limitation of liability under sec.7 above will apply as between you and any of these parties to their benefit.
10. Copyrights and Trade Marks
The trademarks, logos and service marks (collectively "Marks") displayed on the Reward Store are the property of the African Bank or of the merchant or other third party, as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the World Wide Web without the written permission of the African Bank or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Reward Store, including without limitation: Loylogic's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.
11. Exchange Rates
All exchanges rates displayed on the Reward Store in connection with any reward transactions are under license from XE.com.
12. Updates to Terms and Conditions
These terms and conditions may be updated from time to time. Any changes will become effective upon our posting of the Terms and Conditions on the Site. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Site.
13. Governing Law
These terms and conditions are governed by the laws of the Republic of South Africa ("RSA"). You hereby consent to the exclusive jurisdiction and venue of the courts in RSA in all disputes arising out of or relating to the use of this Site. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including reference to this governing clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
Last updated: 13th October, 2022